Beginning February 1, 2025, the Unified Government of Wyandotte County/Kansas City, Kansas, will transition all customer service inquiries for residential trash and recycling services to WM. This change will improve service efficiency, reduce delays, and provide residents with faster, more reliable assistance.
Strategic Communications is focused on improving access to timely, relevant information from the Unified Government to our community and internally.
During our preliminary assessment (February-August 2021), we identified five core communication challenges:
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