Report an issue with your trash or recycling service

Step 1.Gather the information

Do you have photos to share, or are there multiple streets you'd like to report? Gather all of your information together and get ready to submit it.

Step 2.Take note! Are you reporting just your address?

Were your neighbors missed too? It's okay to report more than one address. In fact, you can report your entire neighborhood if needed.

Step 3.Before you report, remember:

• Put your trash and recycling out by 7 AM.

• Don’t report a missed collection to Waste Management. Always report services issues to 3-1-1.  Reporting to 3-1-1 allows Public Works’ Solid Waste Team to directly follow up with Waste Management to get your items off the ground.

• If your trash was not picked up - don't take it back in! Leave your missed items at the curb or street edge until they’re collected. Bringing your missed trash or recycling back into your garage or placing it on the side of your house can result in it being missed again.

• Sometimes recovering your missed items can take a day or two. Put your trash and recycling in containers to keep it from spilling out and blowing all over your neighborhood. If your items still haven't been recovered after a day or two, report it again!

• Sometimes trash and recycling are missed because crews are working hard to pick up bulky items. Bulky item collection slows everything down, so avoid putting bulky items out whenever possible. The faster drivers can collect trash and recycling at your neighbor’s house, the faster they can get to yours!

• Please be patient. We know missed trash and recycling collection is frustrating, and Public Works' Solid Waste team is committed to working with Waste Management on ways to keep these misses from happening.

Step 4.Ready to go? Let's report it!

Step 1.Gather your information 

Be ready to provide your name, address, and contact information - you'll be asked these things when you call 

Step 2.If you are reporting an issue in Bonner Springs ...

If you're in Bonner Springs, call (913) 631-3300 to report trash or recycling service issues.  If your issues continue, contact the the Bonner Springs City Clerk's Office at (913) 667-1716.

Step 3.Report for your whole neighborhood 

Were your neighbors missed too?  It's okay to report more than one address.  In fact, you can report your entire neighborhood if needed.

Step 4.Before you report, remember:

• Put your trash and recycling out by 7 AM.
   
• If you're in Kansas City, Kansas, don’t report a missed collection to Waste Management. Always report services issues to 3-1-1. Reporting to 3-1-1 allows Public Works’ Solid Waste Team to directly follow up with Waste Management to get your items off the ground.
  
  
• If your trash was not picked up - don't take it back in! Leave your missed items at the curb or street edge until they’re collected. Bringing your missed trash or recycling back into your garage or placing it on the side of your house can result in it being missed again.
  
  
• Sometimes recovering your missed items can take a day or two. Put your trash and recycling in containers to keep it from spilling out and blowing all over your neighborhood. If your items still haven't been recovered after a day or two, report it again!
  
  
• Sometimes trash and recycling are missed because crews are working hard to pick up bulky items. Bulky item collection slows everything down, so avoid putting bulky items out whenever possible. The faster drivers can collect trash and recycling at your neighbor’s house, the faster they can get to yours!
  
  
• Please be patient.  We know missed trash and recycling collection is frustrating, and Public Works' Solid Waste team is committed to working with Waste Management on ways to keep these misses from happening.
  
  

Step 5.Ready to Report? CALL US

Simply dial 3-1-1 from anywhere in WYCO. If you're outside of WYCO at the moment, dial (913) 573-5311