Report an issue with your trash or recycling service

Step 1.Gather the information

Do you have photos to share, or are there multiple streets you'd like to report? Gather all of your information together and get ready to submit it.

Step 2.Before you report, remember:

• Put your trash and recycling out by 7 AM.

• If your trash was not picked up - don't take it back in! Leave your missed items at the curb or street edge until they’re collected. Bringing your missed trash or recycling back into your garage or placing it on the side of your house can result in it being missed again.

• Sometimes recovering your missed items can take a day or two. Put your trash and recycling in containers to keep it from spilling out and blowing all over your neighborhood. If your items still haven't been recovered after a day or two, report it again!

• Sometimes trash and recycling are missed because crews are working hard to pick up bulky items. Bulky item collection slows everything down, so avoid putting bulky items out whenever possible. The faster drivers can collect trash and recycling at your neighbor’s house, the faster they can get to yours!

• Please be patient.

Step 3.Ready to go? Let's report it!

Step 1.Gather your information 

Be ready to provide your name, address, contact information, or account - you'll be asked these things when you call . If you do not have an account yet, that's okay! Waste Management will help you set one up.

Step 2.If you are reporting an issue in Bonner Springs ...

If you're in Bonner Springs, call (913) 631-3300 to report trash or recycling service issues.  If your issues continue, contact the the Bonner Springs City Clerk's Office at (913) 667-1716.

Step 3.Before you report, remember:

• Put your trash and recycling out by 7 AM.
  
  
• If your trash was not picked up - don't take it back in! Leave your missed items at the curb or street edge until they’re collected. Bringing your missed trash or recycling back into your garage or placing it on the side of your house can result in it being missed again.
  
  
• Sometimes recovering your missed items can take a day or two. Put your trash and recycling in containers to keep it from spilling out and blowing all over your neighborhood. If your items still haven't been recovered after a day or two, report it again!
  
  
• Sometimes trash and recycling are missed because crews are working hard to pick up bulky items. Bulky item collection slows everything down, so avoid putting bulky items out whenever possible. The faster drivers can collect trash and recycling at your neighbor’s house, the faster they can get to yours!
  
  
• Please be patient.
  
  

Step 4.Ready to Report? CALL WM

Dial 1-800-796-9696